Accessibility and Supporting All Our Customers

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At Your Protect (a trading style of Mac Fin Finance Limited), we are dedicated to ensuring that every customer feels fully supported throughout their financial journey. We recognize that some individuals may require additional assistance, and we are committed to providing the help you need.

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By sharing your specific requirements with us, we can ensure that your experience with Your Protect is as smooth and positive as possible. You can inform us of any support needs when completing our online forms or when speaking with one of our advisers.

We’ve implemented a variety of accessibility measures to ensure that everyone can easily use Your Protect’s services and benefit from our tools.

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Hearing or Speech Impairment

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At Your Protect, we proudly use Relay UK to assist customers with hearing or speech impairments. This national relay service allows you to communicate with us over the phone. To use this service, simply dial 18001 followed by the phone number you wish to call. Calls are charged at standard rates, and your phone provider can give you more information about billing. If you use the Relay UK app on your smartphone, 18001 is automatically added before the number.

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For more information, visit Relay UK’s website.

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Visual Impairment

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If you require correspondence in braille or large print, we are happy to accommodate. Simply inform your adviser or make a request when using our online services.

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Our Website

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Our website is designed with accessibility in mind, using plain English and minimizing jargon to ensure clarity. We structure information with short sentences, headings, and illustrations to make content easier to understand. Additionally, we’ve ensured a clear contrast between colors to help customers with visual impairments navigate the site more easily.

You can also adjust text size and fonts via your internet browser. For detailed instructions, follow the links for your specific browser:

• Internet Explorer

• Firefox

• Chrome

• Safari

 

Our guides provide easy-to-understand information on topics like mortgages, life insurance, critical illness cover, and income protection. These guides explain the steps involved and what you can expect. Our "About Us" page also visually outlines the customer journey.

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Extra Support

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By sharing more about your specific circumstances, we can tailor our services to better meet your needs. While we may not always have the perfect solution, understanding your situation allows us to offer the best possible support. We welcome feedback to help improve our services for others in the future.

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At Your Protect, our goal is to provide every customer with the assistance and support they deserve throughout their financial journey.