Complaints Data Report
Your Protect - a trading style of Mac Fin Finance Limited
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At Your Protect, we understand that with the wide range of protection products we arrange, things may not always go as smoothly as we'd like. Reducing the number of complaints and improving the quality of our service is a top priority. We consistently review customer feedback, which allows us to make ongoing improvements to our processes.
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What We Publish
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Every six months, we provide a report detailing the number of customer complaints we’ve received over the previous half-year. These figures are broken down by the type of products that generated the complaints, offering transparency on how we’re performing.
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Why We Publish It
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The Financial Conduct Authority (FCA) requires us, along with other firms, to share this information both directly with them and on our website. This data allows customers to assess how well we’re serving them and gives us an opportunity to demonstrate our commitment to reducing the number of complaints we receive through continual improvement.
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Our Details
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Firm name: Mac Fin Finance Limited
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Period covered in this report: January 2025 to July 2025
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Brands/Trading names covered: Your Protect (a trading style of Mac Fin Finance Limited)
We take customer feedback seriously and use these insights to improve your experience with us. Through regular reviews and the publication of our complaint data, we are committed to ensuring our services meet the highest standards.
Complaints Data Report
Your Protect - a trading style of Mac Fin Finance Limited
​
At Your Protect, we understand that with the wide range of protection products we arrange, things may not always go as smoothly as we'd like. Reducing the number of complaints and improving the quality of our service is a top priority. We consistently review customer feedback, which allows us to make ongoing improvements to our processes.
​
What We Publish
​
Every six months, we provide a report detailing the number of customer complaints we’ve received over the previous half-year. These figures are broken down by the type of products that generated the complaints, offering transparency on how we’re performing.
​
Why We Publish It
​
The Financial Conduct Authority (FCA) requires us, along with other firms, to share this information both directly with them and on our website. This data allows customers to assess how well we’re serving them and gives us an opportunity to demonstrate our commitment to reducing the number of complaints we receive through continual improvement.
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Our Details
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Firm name: Mac Fin Finance Limited
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Period covered in this report: July 2024 to December 2024
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Brands/Trading names covered: Your Protect (a trading style of Mac Fin Finance Limited)
We take customer feedback seriously and use these insights to improve your experience with us. Through regular reviews and the publication of our complaint data, we are committed to ensuring our services meet the highest standards.
Complaints Data Report
Your Protect - a trading style of Mac Fin Finance Limited
​
At Your Protect, we understand that with the wide range of protection products we arrange, things may not always go as smoothly as we'd like. Reducing the number of complaints and improving the quality of our service is a top priority. We consistently review customer feedback, which allows us to make ongoing improvements to our processes.
​
What We Publish
​
Every six months, we provide a report detailing the number of customer complaints we’ve received over the previous half-year. These figures are broken down by the type of products that generated the complaints, offering transparency on how we’re performing.
​
Why We Publish It
​
The Financial Conduct Authority (FCA) requires us, along with other firms, to share this information both directly with them and on our website. This data allows customers to assess how well we’re serving them and gives us an opportunity to demonstrate our commitment to reducing the number of complaints we receive through continual improvement.
​
Our Details
​
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Firm name: Mac Fin Finance Limited
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Period covered in this report: 01 January 2024 to 30 June 2024
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Brands/Trading names covered: Your Protect (a trading style of Mac Fin Finance Limited)
We take customer feedback seriously and use these insights to improve your experience with us. Through regular reviews and the publication of our complaint data, we are committed to ensuring our services meet the highest standards.
To enable comparisons across firms of different sizes, the figures in the 'Intermediation' column are presented as 'complaints per 1,000 insurance policies arranged.' All other figures represent the total volume of complaints received during the period covered by the report.
Understanding the Information
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To help you interpret this data, we've provided a glossary of key terms, which explains important references in the publication reports.
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Industry Data
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The Financial Conduct Authority (FCA) regularly publishes firms' complaints data and provides analysis of industry-wide trends. The FCA has recently updated its guidelines on how firms should handle and report complaints, ensuring a more consistent approach across the industry. You can find more details on these changes here.
The Financial Ombudsman Service (FOS) also publishes data on complaints they receive, along with the outcomes. They offer useful insights into complaint handling and produce informative publications, highlighting important issues in the industry.
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Previous Reporting Period
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Firm name: Mac Fin Finance Limited
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Period covered in this report: 01 July 2023 to 31 December 2023
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Brands/Trading names covered: Your Protect (a trading style of Mac Fin Finance Limited)
By consistently reviewing and reporting our complaints data, Your Protect remains committed to transparency and continual improvement in our customer service.